Shipping Policy
Shipping Policy
At HeronCroft, we work carefully to process and deliver your order as efficiently as possible. Because our products may ship from different warehouses, delivery times and shipping methods can vary by item.
Order Processing
Orders are typically processed within 1 to 3 business days. Processing time does not include weekends or holidays. During periods of high order volume, processing may take slightly longer.
Estimated Delivery Times
Standard orders generally arrive within 5 to 15 business days after processing. Oversized, heavy, made-to-order, or freight-delivered items may require 10 to 25 business days after processing. These timeframes are estimates and are not guaranteed.
Delivery may take longer due to carrier delays, severe weather, customs processing, remote delivery locations, holidays, or other circumstances outside our control.
Shipping Costs
Any applicable shipping charges will be displayed on the product page or during checkout before you complete your purchase. We do not collect unexpected shipping fees after an order has been placed unless you approve a change to the delivery arrangement.
Tracking Your Order
When tracking is available, you will receive an email with your tracking information after your order ships. Please allow up to 48 hours for the carrier’s tracking system to display movement.
Multiple Packages
If your order contains multiple products, the items may arrive in separate packages or on different dates. You may receive more than one tracking number.
Oversized and Freight Deliveries
Some large products require freight or scheduled delivery. The carrier may contact you to arrange a delivery window. Please make sure the phone number and delivery address provided with your order are accurate. Unless otherwise stated, delivery does not include assembly, installation, or removal of packaging.
Address Changes
Please review your shipping address carefully before placing your order. If you need to request an address change, contact us within 24 hours. Once an order has entered processing or shipped, we may not be able to change or redirect it.
Delayed, Lost, or Stolen Packages
If tracking shows that your package is delayed, contact the carrier first for the latest delivery information. If tracking shows delivered but you cannot locate the package, check with household members, neighbors, building staff, and the carrier before contacting us.
HeronCroft is not responsible for packages lost or stolen after confirmed delivery. We will assist you with available carrier information and documentation when possible.
Damaged Deliveries
If your item arrives damaged, contact us within 48 hours of delivery. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue. Please keep all original packaging until your claim has been resolved.
Shipping Support
For shipping questions, email us at care@heroncroft.com or use our contact page. Please include your order number when contacting us about an existing order.